It helps our network team pinpoint where exactly network connectivity problems occur in the network. It combines the functionality of various network diagnostics (traceroute and ping) into a single tool. WInMTR: WinMTR is a free network diagnostic tool we use when troubleshooting any type of connectivity issue. You can download the free version of Speccy, and find out more information, from the official website. It allows us to verify whether specific pieces of your hardware, like your GPU or CPU, are overheating, which can lead to unwanted game crashes. It is usually requested when someone is reporting game crash issues or blue screens. Speccy: We use the free version of Speccy (by Piriform) to provide us with timing information and the temperature of your PC hardware. Put simply, we can’t promise anything about these applications since we have no control over them.
We expressly disclaim all warranties relating to these applications. You are responsible for the security and integrity of your system. We have no control over where these applications are stored, how they are modified, or how they are protected. We will always strive to provide you with verified, safe sources for these programs, but we cannot guarantee their safety. Please understand that, without the information provided by these tools, the technical support team is limited in what they can do to resolve individual issues and they might not be able to fix the problem you reported or provide you with further information. We also understand that not everyone likes to share information about their set-up with us. We understand that some people might be reluctant to download third party software, especially if unfamiliar with the software in question. Below we have provided more information about the programs you might be asked to run. We request that you download and run these tools to gather information about your PC, your network connection and the programs you are running.
When you contact Technical Support for help, you may be asked to download a third party program to help us diagnose the problem.
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